FAQ

A: We mainly focus on anchor rod products (round steel anchor rods, pipe joint anchor rods, equal strength anchor rods), mining support products (anchor rod nuts, washers, resin cartridges), and mining auxiliary tools (drill bits, mining cables). All our products comply with international standards such as ISO and DIN, and we can provide customized products based on your specific mine conditions (such as tunnel width, rock hardness).

A: They are fully applicable. Our products are designed with strong adaptability: For underground coal mines: We provide threaded steel bolts to avoid safety hazards. For metal mines: We offer seamless pipe bolts that can resist corrosion from mineral water. You just need to inform us of the details of the mining environment, and we will recommend the most suitable product specifications.

A: Yes, our products have obtained domestic certifications to ensure compliance with quality standards: Domestic certifications: China Coal Mine Safety Mark Certification (MA Mark), National Industrial Product Production License. You can request us to provide the certification documents for your review at any time.

A: Sure. We offer free samples (up to 5 pieces per specification) for your quality inspection and compatibility verification: Sample delivery period: After confirming the specifications you need, we will send them out within 3-5 working days. Freight charges: You only need to bear the international shipping cost. We will handle the packaging and customs declaration of the samples. Once you confirm the quality of the samples, we can start the large-scale production plan.

A: Our MOQ is flexible and adjustable to meet the diverse needs of different customers. If you have a small batch trial order requirement, we can also negotiate a special MOQ based on specific circumstances.

A: Our quotations are based on the FOB price at Qingdao Port (or any other port you specify). The price calculation mainly takes into account the following factors: 1. Product specifications (material, size, strength grade). 2. Order quantity (the larger the batch, the 5% - 15% discount can be enjoyed). 3. Customization requirements (such as special surface treatment, packaging). You can send us the list of the products you need (including specifications and quantities), and we will provide you with a formal quotation within 24 hours.

A: To balance the interests of both parties, we accept the following common international payment methods: Telegraphic Transfer (T/T): 50% advance payment upon signing the contract, and 70% balance payment against a copy of the bill of lading.

A: The production and delivery cycle depends on the order quantity and product complexity: Standard products (quantity ≤ 10,000 pieces): 7-10 working days. Standard products (quantity 10,000 - 50,000 pieces): 15-20 working days. Customized products: 20-25 working days (including mold adjustment and sample confirmation time). After receiving the advance payment, we will provide a detailed production schedule and update you on the production progress weekly.

A: Main shipping ports: Qingdao Port, Shanghai Port, and Tianjin Port (the nearest port will be selected based on your destination to save on freight costs). Delivery service: Door-to-door delivery can be arranged through our long-term cooperating freight forwarder. The service covers customs declaration, ocean shipping, destination port clearance, and inland transportation to your warehouse. You only need to provide the detailed address, and we will quote the full door-to-door delivery cost for you.

A: Yes, we have a professional R&D and production team that can support customized requirements: Size customization: We can produce anchor rods with lengths ranging from 600mm to 3000mm and diameters from 12mm to 30mm. Material customization: We can use materials such as Q235 steel, 45# steel, and 20MnSi steel according to your requirements. Please provide detailed customization requirements. We will confirm the feasibility and quote within 48 hours.

A: We have established a strict quality control system throughout the entire production process: 1. Raw material inspection: Chemical composition and mechanical property tests are conducted on raw materials (such as steel bars) to ensure they meet the standards. 2. Process inspection: During production, quality inspectors check the product dimensions, strength, and surface quality every two hours. 3. Finished product inspection: Before shipment, 100% visual inspection and 5% random sampling tests (including tensile tests and corrosion resistance tests) are carried out to ensure a 100% pass rate. If you need a third-party inspection report (such as SGS or BV), please let us know at any time (for orders under $50,000, the inspection fee will be borne by you).

A: We take full responsibility for the quality of our products and offer the following after-sales guarantees: 1. If the product has quality issues due to our manufacturing reasons (such as cracking, insufficient strength): Within 30 days of receiving the goods: We will arrange for free replacement (the freight and customs duties for the replacement will be borne by us). 2. Please provide photos and videos of the defective products (if possible, attach a test report) to confirm the problem. We will provide a solution within 48 hours after receiving the problem confirmation.

A: Yes, we offer comprehensive technical support: 1. A detailed product manual will be included with the shipment, covering installation steps, usage precautions, and maintenance methods. 2. If you encounter any technical issues during installation or use, you can contact our technical engineers via email, WeChat, or video call. We will respond within 2 hours and provide a solution within 24 hours. 3. For large orders (amount ≥ 500,000 US dollars): We can dispatch a technical engineer to your site for guidance (round-trip airfare and accommodation expenses to be borne by you).

A: We have extensive export experience and our products have been supplied to over 30 countries and regions, including: Asia: India, Indonesia, Malaysia, Kazakhstan. Africa: South Africa, Nigeria, Ghana, Zambia. South America: Brazil, Chile, Colombia, Peru. Europe: Russia, Poland, Romania, Ukraine. We are familiar with the import policies, customs clearance procedures and certification requirements of different countries and regions.

A: Our after-sales service period is 12 months from the date of receipt. During this period: For quality issues caused by manufacturing defects: We offer free repair or replacement services. For problems caused by improper use or natural wear and tear: We provide cost-based paid repair services and can quickly send replacement parts. Even after the service period, we will continue to provide long-term technical consultation and parts supply services.

A: We adopt professional packaging solutions to ensure safe transportation: Packaging: Each bundle of products is wrapped in plastic film to prevent rusting. When shipping by sea, fumigated wooden pallets (in compliance with ISPM 15 standards) are used, which are convenient for loading and unloading and moisture-proof. After multiple transportation tests, the damage rate of our products during transportation is less than 0.5%.

A: Yes, we offer a 12-month warranty service for all industrial and mining equipment (starting from the date of receipt): During the warranty period, if the product cannot be used normally due to manufacturing defects, we will provide free repair or replacement services. The following situations are not covered by the warranty: improper use (such as exceeding the load capacity), natural disasters (such as floods and earthquakes), and damage caused by unauthorized disassembly or modification. Detailed warranty terms can be found in the sales contract and product manual.